Return Policy
Effective Date: May 10, 2025
At Brooks, we want you to feel confident and comfortable with your purchase. If your order does not meet your expectations, you may request a return according to the terms outlined in this policy.
Return Timeframe
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- Items must be unworn and unused.
- Products must be returned in their original condition.
- Shoes should be returned with the original packaging.
- All original tags and accessories should be included when applicable.
- Proof of purchase or order details are required.
How to Request a Return
To begin a return, please contact our customer support team with the following information:
- Order number
- Email address used for the purchase
- Reason for the return
Our customer service team will provide return instructions and assist you with the return process.
Email: support@[yourdomain].com
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The wrong product was shipped.
- The item has a confirmed manufacturing defect.
We recommend using a trackable shipping method when returning your order.
Refunds
After we receive and inspect your returned item, we will process your refund according to this policy.
Approved refunds will be issued to the original payment method within 5–10 business days.
Please note that banks and payment providers may require additional time to complete the refund process.
Exchanges
If you need a different size or style, please contact our customer support team. Exchanges are subject to product availability.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide your order information and any relevant photos so our team can review the issue and provide assistance.
Non-Returnable Items
The following items may not be eligible for return:
- Items that have been worn or used
- Products without original packaging when required
- Items returned after the 30-day return period
- Final sale or clearance items
Order Cancellation
Orders may be canceled within 24 hours of purchase, as long as the order has not entered the shipping process.
Once an order has shipped, cancellation is no longer available and the order must follow the return process.